Privacy Policy

When you sign up for Proberix, we ask for your name, and email address. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission, either.

When you pay for Proberix, we ask for your credit card and billing address. That's so we can charge you for service, and send you invoices. Your credit card is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support.

When you write Proberix with a question or to ask for help, we'll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we'll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

When you opt into receiving SMS messages from Proberix, we collect your phone number to send you text messages related to our services, such as alerts and notifications. Your consent to receive SMS messages is obtained explicitly at the time of opt-in. You can withdraw your consent and unsubscribe from these messages at any time by replying STOP to any message we send, or you can remove your consent through the app. Your decision to opt out will be respected immediately, and you will no longer receive SMS messages from us. We store your consent and phone number securely and only for the purpose of delivering the SMS services you agreed to receive. Importantly, we commit to not sharing your SMS opt-in data and consent with any third parties. This information is safeguarded with the highest level of privacy and will only be used to deliver the services you have consented to receive.

Express consent for SMS services means that the data collected for these services, including your phone number and consent to receive messages, will never be shared with or sold to third parties.

The only times we’ll ever share your info:

To provide products or services you've requested, with your permission.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
If Proberix is acquired by or merged with another company we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Proberix recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. This is your right to request correction of your personal information.
Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using Proberix services and may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.
Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.

Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at info@proberix.com.

Law enforcement

Proberix won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it's live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

Deleted data

When you cancel your account, we'll ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it's active will also be purged within 30 days (up until then it's available in the trash can).

Location of Site and Data

This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes

Proberix is committed to maintaining the privacy and security of your personal information. We may update this privacy policy occasionally to reflect changes in our practices, the services we offer, or changes in the legal landscape. Significant changes to the policy will be communicated to you through email to the account owner or by a prominent notice on our site. We encourage you to review our privacy policy regularly to stay informed about how we are protecting the personal information we collect. Your continued use of our service after any changes or revisions to this privacy policy indicates your agreement with the terms of such revised privacy policy.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them.