Notification Channels in Proberix

Notification Channels in Proberix determine how alerts are delivered to users when specific conditions defined in the Notification Policies are met. These channels are essential for ensuring that the right people receive timely notifications about issues that require attention. Proberix supports multiple channels, providing flexibility in how notifications are distributed.

Available Notification Channels

Proberix supports the following notification channels:

• Email
  A widely used channel, suitable for most types of alerts. Emails can be sent to individual users or distribution lists.

• SMS
  Ideal for urgent alerts that require immediate attention, especially when users are not actively monitoring their email.

• Webhook
  Useful for integrating Proberix notifications with other systems, such as incident management tools or custom scripts. Webhooks send a POST request to a specified URL with the alert details, allowing for automated processing.

Configuring Notification Channels

When setting up a Notification Policy, you can choose one or more channels through which alerts will be sent. This configuration allows you to tailor the alerting mechanism to the needs of your team or organization.

Example: Multi-Channel Alerting
Consider a scenario where you want to ensure that critical alerts are handled promptly. You could configure the Notification Policy to send an email to the operations team and an SMS to an on-call engineer when an endpoint is detected as down by multiple locations. Additionally, you might set up a webhook to trigger an incident in a third-party incident management system.